Copyright © Inderes 2011 - present. All rights reserved.
Log in to receive notifications.
  • Latest
  • Markets
    • Stock Comparison
    • Financial Calendar
    • Dividends Calendar
    • Research
    • Articles
  • inderesTV
  • Forum
  • About Us
    • Our Coverage
    • Team
Regulatory press release

Artificial Solutions International AB: Artificial Solutions' Chatbot Promoted to Key Sales Support Role at Škoda

25.02.2020, 11.00
Read the release

Artificial Solutions (http://www.artificial-solutions.com)® (SSME:ASAI) the leading specialist in enterprise-strength Conversational AI, announced today that Škoda has promoted its digital assistant, Laura, to be the exclusive online contact for customers configuring the car of their dreams and booking a test drive.

With the help of partner Cognizant, Škoda has further developed its Teneo® based chatbot to guide customers through the car selection process. On top of this, using her in-depth knowledge on all of Škoda's models, Laura delivers advice on car specifics giving customers confidence that they are making the correct decisions for their individual needs. Laura then completes the sales interaction by booking the customer a test drive with the closest matched vehicle at the nearest dealer.

"Every website visitor is a potential customer. Therefore, we need to ensure that both our cars and our brand values shine through by delivering an exciting and engaging user experience," says Michal Reichl, Product Owner of Chatbot Laura Digital Assistant at Škoda. "Teneo has allowed us to achieve this with ease and Laura's proven success with customers has enabled us to move her into a key online sales role."

Now when a customer clicks to request an offer or book a test drive, Laura takes center stage on Škoda's website and guides the customer to finalize both actions. Making Laura a central tool in pre-sales support demonstrates the powerful effect that conversational AI can have in engaging customers online.

"Digital assistants are becoming increasingly relevant nowadays in designing advanced digital user experiences and filling the customer journey gaps," says Marko Mandic, Practice Lead for AI Strategy Consulting at Cognizant. "Teneo allows enterprises to deliver outstanding conversational AI applications that drive customers through optimized business processes. The best part is the wealth of information and analytics from conversations that are providing insights used to further improve the customer experience and drive revenue."

Teneo is Artificial Solutions award-winning platform that provides everything an enterprise needs to rapidly build advanced, conversational AI applications in over 35 languages that run across any channel, device or service. The inclusion of data analytics within Teneo enables organizations to move beyond basic business intelligence and offer customers greater personalization, targeted recommendations and predictive AI models.

"Assigning such a key role to a digital assistant demonstrates the positive influence chatbots can have when engaging with customers, providing they are capable of intelligent conversation and action," says Joel Plazzotta, Director of Strategic Partnerships. "We're delighted to be continuing our relationship with Škoda and Cognizant and look forward to helping Laura develop further as she is rolled-out across the globe."

Find us on social media
  • Inderes Forum
  • Youtube
  • Facebook
  • X (Twitter)
Get in touch
  • info@hcandersencapital.dk
  • Bredgade 23B, 2. sal
    1260 København K
Inderes
  • About us
  • Our team
  • Inderes as an investment
  • Services for listed companies
Our platform
  • FAQ
  • Terms of service
  • Privacy policy
  • Disclaimer
Inderes’ Disclaimer can be found here. Detailed information about each share actively monitored by Inderes is available on the company-specific pages on Inderes’ website. © Inderes Oyj. All rights reserved.

  • Latest
  • Markets
    • Stock Comparison
    • Financial Calendar
    • Dividends Calendar
    • Research
    • Articles
  • inderesTV
  • Forum
  • About Us
    • Our Coverage
    • Team

Privacy preferences

Inderes uses cookies to provide a better user experience and a personalised service. By consenting to the use of cookies, we can develop an even better service and will be able to provide content that is interesting to you.